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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

WHD won't load after SSL replacement
Greetings, we did a ssl replacement through the portecle, following the instructions for the .pfx import to the keystore, but after that the site wouldn't load at all, the logs show this section below that I think is the problem. We restored the backed up keystore file and the site was able to load again, albeit with the…
Use client import to mark users as inactive
Based on the fields available on the client import template, there doesn't seem to be an intuitive way to mark a group of clients as inactive..i.e. students graduated so their accounts should be inactive. Is there a way to do this?
Is this a Denial of Service vulnerability?
I wanted to see if anyone else noticed this problem and if you think its a DoS issue. Support seems to think its just a user training issue. If a user logs into the Web Help Desk and can enter into the CC field we can reproduce this issue. If you type a short sentence into the CC field and submit the ticket the Web Help…
Power BI if using Postgresql
Does anyone know if Power BI can be used if we've deployed WHD with Postgresql? I'm assuming no and that we'd have to redeploy WHD using SQL Server. Is anyone using Power BI with WHD? Is there anything you can share about the experience? Thanks! Mark
Configure the look and feel
Is there a way to change the "Configure the look and feel" background image?
E-mail tickets are currently disabled for your account
I saw another post with the same issue but I don't see a fix for me. A coworkers emailed for a ticket but got a response Subject: ERROR: Your support request could not be processed E-mail tickets are currently disabled for your account. Anyone have a way to check that this does not happen again?
Looking for any Google or gmail related issues with WHD upgrade to 12.7.9?
Any issues with Google post upgrade?
Ticket Report
Anyone created a report within the WebHD system that will produce the list of ticket details (Subject, Request, Client, Tech, etc.) based on a filter? If so can you provide the specs to product it? All I can seem to produce are counts that can link to a list of tickets within the software(not a report), or do some graph…
WHD 12.7.9 LDAP integration using starttls
Can anyone point me to some documentation on how to set up WHD to use starttls over port 389 for its LDAP integration as opposed to LDAPS over port 636? Any help would be greatly appreciated. Thanks!
Error Message when Saving ticket
I had a user get this error message when submitting a ticket. This has occurred recently also but thought it was resolved. Any idea why this is happening and how stop getting this message going forward ?