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Ticket Report

Anyone created a report within the WebHD system that will produce the list of ticket details (Subject, Request, Client, Tech, etc.) based on a filter? If so can you provide the specs to product it? All I can seem to produce are counts that can link to a list of tickets within the software(not a report), or do some graph charts. I know I can go outside the software to produce reports but would rather keep it in WebHD if possible.

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pabely

Hi @leos,

I think you are misunderstanding what can be done within Web Help Desk, the totals drilldowns shows the detail and from that you can export out then Import into Excel to make something more meaningful.

It has always been a challenge to create a great reporter writer in WHD when it supports different Databases and OS types.

Regards

Phil

leos

Yes I can see how you can download to excel but I had a user wanting to get a recurring report of all tickets for her Department. I should be able to create a report of ticket detail and then set it up on the report scheduler to send to her. I guess if it could export out to excel and email that to her would work also but cannot do that that I can see. With all the technology these days for reporting out of systems, they should have a better way to do reports then just forcing folks to use API.

pabely

Totally agree with you and can understand your frustration.

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