Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

E-mail tickets are currently disabled for your account

I saw another post with the same issue but I don't see a fix for me. A coworkers emailed for a ticket but got a response

Subject: ERROR: Your support request could not be processed

E-mail tickets are currently disabled for your account.

Anyone have a way to check that this does not happen again?

Find more posts tagged with

Accepted answers

All comments

leos

Did a search and saw this in a past post, might be something to look at:

I was able to look up the message that was rejected. The status is: EMAIL_TICKETS_NOT_ALLOWED_FOR_LOCATION

I was able to figure out that the user was set to a location that was removed from the WHD months ago. He had never submitted a ticket before so the issue never raised it's head.

I believe I got this one. I appreciate your help. Thoughts?

laku

Does a Client record exist for the same E-Mail address as the Technician and if so does that Client record have the option "Block WHD E-Mail to Client" set? if "yes" with two records WHD does not know which to use so just rejects.

It should not create a second Client account id one already exists, was the first one marked as active?

I suggest searching for clients for a user called (same as Tech).if found -> Deleted them. Tech was able to send and create a ticket but helpdesk created a new client for him even if this mail address is linked to his tech account