Get the latest news about SolarWinds Web Help Desk (WHD)
I wanted to see if anyone else noticed this problem and if you think its a DoS issue. Support seems to think its just a user training issue. If a user logs into the Web Help Desk and can enter into the CC field we can reproduce this issue. If you type a short sentence into the CC field and submit the ticket the Web Help…
Does anyone know if Power BI can be used if we've deployed WHD with Postgresql? I'm assuming no and that we'd have to redeploy WHD using SQL Server. Is anyone using Power BI with WHD? Is there anything you can share about the experience? Thanks! Mark
Is there a way to change the "Configure the look and feel" background image?
I saw another post with the same issue but I don't see a fix for me. A coworkers emailed for a ticket but got a response Subject: ERROR: Your support request could not be processed E-mail tickets are currently disabled for your account. Anyone have a way to check that this does not happen again?
Any issues with Google post upgrade?
Anyone created a report within the WebHD system that will produce the list of ticket details (Subject, Request, Client, Tech, etc.) based on a filter? If so can you provide the specs to product it? All I can seem to produce are counts that can link to a list of tickets within the software(not a report), or do some graph…
Can anyone point me to some documentation on how to set up WHD to use starttls over port 389 for its LDAP integration as opposed to LDAPS over port 636? Any help would be greatly appreciated. Thanks!
I had a user get this error message when submitting a ticket. This has occurred recently also but thought it was resolved. Any idea why this is happening and how stop getting this message going forward ?
I learned to just deal with it, but I have several end users with complaints that the text size is too small when they look at the email responses/updates to a ticket. I searched around some and I didn't see any documentation on it. Anyone know if there's a way to increase it? They are much smaller than the normal sized…
Hi When replying to a ticket with a notes update the email received by the ticket creator / user is very message. The email received consist of: * Client * Ticket info * Notes * Recipients The ticket creator is not going to scroll down the email to review the notes. I've been looking at the templates settings / custom…
It looks like you're new here. Sign in or register to get started.