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Hello , I would like the emails received in my support box to be converted into tickets, I have correctly informed the parameters of my mail collector. When an email arrives in the box, it is automatically deleted but when I check on my WHD interface, no tickets are created. When I check the history, I see that the message…
We recently upgraded from 12.7.6 to 12.7.8. After performing the upgrade, we began to receive emails generated from WHD regarding old closed emails. It is a slow trickle of these and there doesn't appear to be a reason why this is occurring. All these tickets are closed and are several months old. Has anyone ran into this…
In attempt to clean up data, a bulk delete was performed by an admin tech but did not have the "Secure Delete" feature checked. Technically it was only marked as deleted and still takes up storage on the database. Is there a way to view all tickets that were marked as deleted through the web gui or the database?
When upgrading from Web Help Desk 12.7.1 to 12.7.9 do you need to sequentially update to each version or can you go straight to the latest version? Has there been any issues reported with the latest version during or after the upgrade process. Thank you! Michael Boyle Lewis University Office Of Technology
Hi brain trust, I was wondering if WHD has the option to attach the original email to the ticket it creates from an incoming email. Sometimes there are useful details in the email trail that WHD strips and we were hoping to have the original email that created the ticket as either an attachment to the auto-created ticket;…
I need a way to create a request type (form) in WHD with certain fields in which only a particular set of users(not even Admins) can view/edit. The reason being , that some of the fields will contain sensitive information. It may be acceptable to limit visibility of the form itself. Can this be done in WHD 12.7.8?
Hi Brain trust, We are encountering a number of errors showing up in random areas of our WHD instance after updating to version 12.7.9 to get the tech assignment email working; a much needed feature for our techs. There are certain areas of WHD that is throwing a "We're sorry, an unexpected error occurred, please contact…
See Release Notes Web Help Desk 12.7.9 Hotfix 1 Release Notes
How can we use the API to get a list of tickets matching a saved query? We have quite a few complex saved queries that we maintain in the web UI that we'd like to not have to reproduce in API calls. We can see the numeric IDs of our saved queries in the WHD database in the "QUALIFIER" table, but can't find anything in the…
I'm trying to reach to Web Objects path but I unable to find it. please help me how find the objects thanking you.
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