Automated tickets with solarwinds WHD

Cecile_kkac

Hello ,

I would like the emails received in my support box to be converted into tickets, I have correctly informed the parameters of my mail collector. When an email arrives in the box, it is automatically deleted but when I check on my WHD interface, no tickets are created. When I check the history, I see that the message has been rejected

Please can anybody know how i can solved this problem ?

PS: I use WHD version 12.7.9

pabely

Check in Setup > E-Mail > Inbound Mail Accounts > {E-Mail Account} Does this show as green?

Also look at the E-Mail History Tab to see if the system is rejecting all Inbound Mail and reason why.