Get the latest news about SolarWinds Web Help Desk (WHD)
Hi everyone, We would really appreciate it if notifications for “Problem” tickets could also be triggered when the group field is set or changed, and not only when an assignee is added or updated. This enhancement would help our team identify and respond to problems more quickly — especially in cases where a ticket is…
Any idea when or if we will ever be able to disable the yellow ribbon that pops up when an update comes out? Many of our higher ups are not fans of this and we don't always update the day of, and we seem it would be better off disabled. Anything in the future regarding this as an option? Anyone else find this as much as of…
We are using WHD to certain HR requests which may contain 'sensitive' information. At present all techs can search and see these tickets. How do I limit access?
We have approval process by location. The system seems to only allow one person per approval role. This causes an issue if that person is out of office. Is there away to allows more than on person to be able to approve a step?
We just noticed that CC'd recipients of a ticket are not actually CC'd on outgoing emails as of 12.8.7. To reproduce: * Create ticket * Add recipient to CC * Ensure CC box is checked * Save and Email * Review Outgoing emails (Setup > E-Mail > Outgoing Mail Accounts > E-Mail history) * Look at the processed E-Mail Message…
Not sure if this should be under the feature request or as a "bug" report. I have submitted this as a ticket but wanted to bring it up here as well. When entering a date into most, if not all, fields, it defaults back to a 2-digit year, i.e., 01/01/2025 becomes 01/01/25. When you expand that back out, it shows correctly…
I hope this is a "me" problem, because I can't imagine that the email template function is broken. The currently selected Request Types for any given email template are no longer listed, so when I try updating the template itself, it won't let me save...because I haven't selected any Request Types. But you see, I already…
The list of flags in the system seems short. I do not see one that represents the tech notes?
I would like to have a report by tech that accounts for time spent working on tickets not assigned to them. Has anyone figured out how to use the latest notes to do this without having to manually filter out the assigned tech and adding other techs time to a ticket?
Greetings! Before I commit a lot more developmetal time, I am wondering if WHD is a good platform to house my largely indirect material and service purchase orders? I have seen some users ask for an ability to enter PO data so we can have an electronic system of record outside of our ERP, but the answers are dated and said…
It looks like you're new here. Sign in or register to get started.