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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

WHD upgrade 12.7.11 to 12.7.12 error
Hello everyoneI am trying to upgrade WHD from 12.7.11 to 12.7.12 using POSTGRE and no FIPS active.I have made the update from version 12.7.3 to 12.7.11 without problems.When trying to perform the latest update, I follow the instructions at: documentation.solarwinds.com/.../helpdeskupgradetlatestversion.htmNo success, in…
Out of Office Technician dropdown after applying HF1
If anyone has an issue with selecting Technicians from the dropdown within the Out of Office module after applying WHD12.7.12 HF1 - there is a workaround to fix.
Server Upgrade Question
We are planning to upgrade servers to Windows 2019, is it possible to reuse an existing license key when upgrading or will we need a new license key for the new WHD Server?
WHD GAMIL SMTP configuration
Hi Team, Recently I'm facing configuring outgoing mail account with GMAIL SMTP. For incoming mail account I have used Gmail modern auth configuration to authenticate. However, outgoing mail account does not authenticate. I tried all the possible ways it did not work. Any suggestions please?
We Should be Regularly Voting on Feature Requests
When I look at the long list of feature requests in THWACK: https://thwack.solarwinds.com/product-forums/web-help-desk-whd/i/feature-requests I see a lot of great ideas that have gone unvoted for. Instead, some of the grander more difficult features have been voted on and bubble up to the top which might be more "cool"…
Enable web access Web helpdesk via internet
Mornin, I am trying to setup my web help desk to be accessed over the internet and need a little guidance on how to do so. a guide would be nice, starting with how to create a different IP from 127.0.0.1. A step-by-step guide would appreciate if possible.
your evoluation period expired-If you do not wish to purchase a license, you can uninstall the evaluation version and install the limited free version of SolarWinds Web Help Desk.
I just upgraded my free functional version 12.7.9 to the latest 12.7.12 and now I get this error - anyone know how to adress that issue? I installed the the file from here: https://www.solarwinds.com/downloads/WHDWIN64Free.zip WebHelpDesk-12.7.12.1710-x64-free Is that the correct file/version for free edition? Thank you
How to delete a ticket note from the API
Is it possible to delete a ticket note from the API? I am not seeing anything in the API docs for this and it feels weird that you can add notes, but cannot remove them. Here is the request I'm trying to make
Save and exit
Good afternoon. Is there an option so that when I click 'Save" or "Save and Email" it will also exit out of the ticket?
API fieldname mapping document
Good day, Does anyone have an API fieldname mapping document? We are working through the API manual but having difficulty determining what some of the FieldNames map to. Thank you.