Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials

Web Help Desk (WHD) Feature Requests

Recent Discussions

Feature Request: Email alert to on-call technician after hours
_I like an option in ACTIONS RULES to send out an email alert in a specific time frame eg to an on-call technician after hours when a new ticket arrives. Time frame settings could be handy in ACTION RULES for other situations as well, see case Case #535154
Separate section for software asset managment
I would like to see a separate section for software asset. Having both hardware and software is confusing. This is the only thing stopping me from buying at the moment!
Link any ticket type to any other ticket type
It seems silly that only specific types can be linked to other specific ticket types. If I have an Incident that requires a Change Request (Request ticket type) to be resolved, I would want to link that Request ticket to the Incident ticket. Please allow any ticket type to be linked to any other ticket type.
Changing asset information should not require Client edit rights when accessed through the assigned assets tab of a client
If I set a tech's permissions to be able to edit asset data but not client data, that tech can go to the assets tab, select an asset and make edits. (as expected) However, if that same tech goes to the clients tab and clicks on an assigned asset for that client, and then clicks the edit button for the asset he/she is not…
Outlook calendar link in Web Help Desk
Just thinking it would be really helpful if Web Help Desk had the ability to add a scheduled event to an Outlook, or other external, calendar. Even a Google calendar option perhaps.
Expose custom fields in client reservations
We would like to have clients self-reserve assets. the problem currently is that we need to capture additional information about the reservation having custom fields clients must complete when reserving an asset would also this. For example we need to know if clients are traveling to certain "sensitive" countries. We may…
Filter Asset Type and Model when "reservable" is selected
Currently, if you set assets to be reservable directly by clients, the client is shown a dropdown that includes ALL Asset Types and Models. This is true even if the reservable button is selected on the client side or the "Limit to Assigned & Reservable" option is selected in the Asset settings in Setup. If the list is set…
Link an FAQ to another FAQ
It would be nice to see a feature added where you can link an FAQ to another FAQ, for example in cases where you have related items, such as an FAQ for Installing Office 2016 for Windows which might have a related and linkable FAQ for Installing Office 2016 for Mac. NOTE: This would require a redesigned FAQ system where…
Report on Custom Fields
I notice I can do an advanced search on a custom field but I can't use a custom field as a filter in a report. That's nuts! I should be able to filter on every field in WHD in a report.
Bulk un-assign assets
When a person leaves the organization I can use a bulk action to set assets to spare and change other fields, but I don't see a way to un-assign the client. This would speed up our off boarding process.