Feature Request: Email alert to on-call technician after hours

_I like an option in ACTIONS RULES to send out an email alert in a specific time frame eg to an on-call technician after hours when a new ticket arrives.

Time frame settings could be handy in ACTION RULES for other situations as well,

see case Case #535154

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Status: None

Comments

tlconard

I would also like to see after-hours email alerting.

rodegard

I added a feature request to add functionality to support an on-call status. Similar to the Vacation box, the on-call status would provide a list of techs within a tech group that are available for on-call. Could then use the round-robin or load balance technique to select the specific tech. I have see other feature requests asking for a calendar - an even better idea.

henazo

It's so damn lame that we have to waste a tech account on a AH tech that has a schedule set outside of business hours to receive all those tickets.

jeremymayfield

This is a good idea. I would like to see WHD developed out to match the higher end support systems

zero_cool

Great idea!

mschneider

This would be very useful!