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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Ability to report on custom fields
it'd be great to have the ability to select a custom field in a report
Adding missing currency in Purchases Order
Hello, We are currently unable to use the Morrocan currency (Dirham - MAD) as it's doesn't exist in the currency list. May be it would be nice to be able to edit currency list to add missing one ? Or atleast if you could add MAD currency to the list :) Thanks.
Microsoft Surface warranty information lookup
Please can warranty information lookup be implemented for Microsoft Surface devices in the same way it is for Dell laptops. Our entire laptop estate is being migrated over to Microsoft Surface devices, to have the warranty information available within the asset management system would be greatly advantageous for us and the…
system default computer state to be able to be updated and ammended "Asset Staus"
be able to add options in here, particularly returned to manufacturer. we currently only have broken, disposed, duplicate, hold, in repair, lost opperational, replacement, spare, stolen Thanks
Report Module Additions - More Service Catalog supported reporting (custom fields appearing as columns in the reports), Allow all custom field types to be filter-able in reports
Beefing up the Report/Analytics Module with more support for Service Catalog tickets would be very ideal for teams to be not only be able to report on Incidents, but also Service Catalog tickets. We also would find that filtering and reporting on the custom fields within these Service Catalogs would be very useful as well.…
Problem tickets and related child Incident tickets work flows
All child Incidents that get attached to a Problem ticket should automatically be removed from any other queues (eg: the Unassigned queue) and get assigned to the Parent Problem ticket. In addition, when a Problem ticket is closed, it should also automatically close all attached child Incident tickets and input the Problem…
Run Reports on Service Desk Employee Time as Available
As a manager, I would like to run a report on when my employees are available on the service desk.
Allow changing the color of custom states
When creating a new status, the color seems to be chosen at random. This could lead to some mismatched color / word combinations. For example, We have a status of "Customer Responded" which is a light orange color. It would make more sense for this status to be more of a blue or green. This "Customer Responded" color is a…
Improved User Interface for the SWSD standard "View" screen used across the platform
When navigating Incident views, Changes views, Assets Views, there is a standard view screen style being used. I would like to suggest some improvements that could be made to all of these screens to improve usefulness and navigation. * When scrolling down a view screen, do not scroll the very top screen controls (for…
Need to customize priority field
we want to be able to change the order of the priority options, and maybe add one or two more and also add help text.