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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

URL in new window
When adding a new incident and then under the description box it would be nice if the Insert/edit Link would allow the admin to change the default to open in a new Window.
Add Group Assigned field
At the moment there is only one assigned to field in the incident console. This allows you to assign tickets to either an individual or a support group. Is there anyway we can add a "Group Assigned to" field as well as the "Individual Assigned to" field so we can easily see & run reports against both individuals and…
Allow an email notification for Admins or assigned person to receive email notification once a customer survey has been completely submitted
Added Functionality for Response Templates
Loving the new Response Templates. Really a big time saver. Here are a few ideas to take it to another level. * Allow for adding screenshots and attachments * Add additional custom fields to the variables. * Grouping of Response Types Thank you!
2 part request for global templates. Categories and Public/Private toggles
Currently today if I select "Response Template" I see a list of the templates I have created, it would be much cleaner and more efficient for me to be able to create categories and see these first and apply my templates within the proper category as currently we have a naming convention to categorize the template "Category…
Add ability to change comment trigger
We recently had an old ticket get reopened due to someone have that ticket number (#1234) in the subject of their email. I propose a change that allows admins to determine what should be added as a comment, vs what should be it's own new ticket.
Ability to add an Assignee based condition to an SLA
Based on Forum discussion here: (+) Are you able to add an assignee based condition and action to an SLA? - Forum - SolarWinds Service Desk (SWSD) - THWACK
Improved Customisation of Reports
Hi, Could we please look to improve the reporting capability of SWSD by being able to customise the layout, branding and elements of PDF reports as well as being able to schedule them to send via email. Thanks
Implement a Search button on Organisation & Sites
I have an idea that could improve the usability of the Organization & Sites section. Given that we have 5,889 items, manually searching through each one can be quite cumbersome. Implementing a search feature would significantly enhance our ability to navigate directly to specific items, making the process much more…
Feature parity between product reporting and power bi reporting.
to consider feature requests, including audit data availability in Power BI, and provide estimated timelines for implementation.