If a cloned PO gets State Draft, then Received Quantity on ALL line items should automatically go to 0, and the field should be editable for each line. One step forward, half a step back.
It would be convenient to have a toggle option to expand or collapse all Form Logic items and Processes in a Service Request. So we can condense process and logic titles to a single line per or expand all with a click. This would help when searching through complex Processes or Form Logics.
The notes field in the computer details is visible on the landing page, but you can't sort or filter it. It's also doesn't seem to be searchable using the site or computer search functions. It would be very helpful for finding details we are recording in that field.
It would be helpful it we had the ability to edit due dates inline from the overview screens. For example, on the Incidents overview have a drop downs/calendar for the due date column so that it could be changed without needing to open the incident page.
Use Case Ticket Flow: A) ticket is assigned to a group B) members of that group monitor the group C) technician assigns a ticket to themselves using Assigned To when they start working it. D) when the technician completes his/her work and needs to move the ticket to another group for further work, the Assigned To filed is…
Currently the change calendar only pulls system default states into the outlook calendar. Due to the nature of how we have setup our change catalog items for normal, standard & emergency changes, we implemented a few custom states into our workflow process. When we rolled out these catalogs for our teams.... the change…
User has configured Alerts level in WHD up to three levels as per the article -https://documentation.solarwinds.com/en/success_center/whd/content/helpdeskcreateprioritytype.htm Level three escalation allows one email to be added wherein user wants a feature where they can add one more email to the escalation level User…
Hi, Basically, I am trying to update a field called email address with the values that were entered in first name and last name fields on the form. If first name = a and last name = b, then the email address should be shown as a.b@domain.com This is to notify the requester (HR) how the email address will look like so they…
Would be nice to be able to control what Tag naming are used in SWSD. It's difficult to make a standardization policy since there is no way to lock down what tag names are used and anyone can name a tag whatever they want. Policies can be implemented but without any teeth, it still ends up a free for all. Plus when typing…
It looks like you're new here. Sign in or register to get started.