Looking into the SolarWinds ITSM API documentation, I have seen we can only create, update and delete comments from an incident and not retrieve incidents from a comment. I can see we can pull the number of comments in an incident and if all comments were seen but can't actually see the comments itself. For integration…
As someone that needs to review 50+ tickets, it would be great if I could move to the next sequential ticket from within a ticket. Having to go back out and into the next ticket is time consuming when doing it 50+ times every morning. This functionality was in our other Service Desk and that feature if very much missed.
Please add a sort feature to the roles page so they can be sorted alphabetically instead of by date. Thanks
Our Service Desk system has disabled the attachment functionality for new incident submissions to mitigate GDPR compliance risks. This precautionary measure encourages clients to use SharePoint links for data sharing, ensuring controlled access to sensitive information via SharePoint permissions. However, some clients…
Hi Prod team, Can we have more option to add tab "Related" (to attach Config. Item) for when create a Service Catalog template instead of after submission of the incident for service request.
when attempting to merge multiple related incidents, you can only check one box at a time. requesting the ability to check the box to merge multiple incidents at the same time
Resolution, allow colour changes or change the entire resolution so its green, and easily detectable to the eye. Some allow HTML coding to be added but that could be security risk, so would recommend allow us to choose a colour for resolution for example.
We had an issue where we could not figure out why an approval was assigned to someone, when it never should have been. We couldn't see what the normal supervisor had their Out of Office set to (see my other recently created Feature Request for audit tab on Account screen) and the audit tab of the change ticket just showed…
It looks like you're new here. Sign in or register to get started.