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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Live comments that are visible in the portal without refreshing.
While typing up a response to one of my tickets today, my supervisor responded to the ticket first. I had no knowledge of this when it happened, so I submitted my response a few minutes later, none the wiser. When I see the email notifications about the ticket, I see his response and that it came before mine and now the…
Due Days can input decimal value or can input Due Hours
Can input Hours or Decimal value in Due Days
Satisfaction Survey will be sent after the incident ticket is closed not resolved
Add an option under satisfaction survey to immediately sent after incident is closed
Enable Automations for Problem Tickets
Good Day, We think it would be beneficial to include Problems in the drop down for automations. Currently Incident/Service Request and Change are available, but we would like to create automations to notify Problem owners to provide updates to their problem tickets if there is a lapse in work on them. Thank you.
Network Devices - Asset Updates Requested
Network Devices should have the ability to be: Renamed Exported Assigned a User Assigned an Asset Tag These are core functions of an Asset Management System that are not implemented. It is sad that this has not changed in the 5 years since I last used this product. It makes reconciling assets to a user (a goal of any asset…
Customize Contracts
We need to be able to add fields to contracts. Not items on the contact, but things like: 1. Contract licensed Totals 2. Contract licenses Consumed This will allow us to put in a contract like Microsoft, CrowdStrike, Abnormal, Zscaler, etc, and know exactly how many licenses we have and what are consumed. It would be great…
Add Functionality to Service Portal Custom Message Widget to Specify Date Range to Publish or Expire Messages
Please add functionality to the Custom Message Widget in the Service Desk Portal Designer that allows users to specify a date range for publishing and expiring messages. Currently, we have to manually manage this by setting calendar reminders to update or remove messages. At the moment, the only available options for the…
Bulk Update Default group for Service Catalog Forms
In the Service Catalog we can now set a Default group. I was going to edit this group for our forms but noticed there was not a way to bulk update the default group. Is this something that can be added or will be added in the soon future? It would be helpful instead of manually updating each form we have.
Ability to track Windows OS Build Versions in Analytics > Reports
It would be nice to have a way to email a CSV or a PDF report of machines running Windows 10 and Windows 11 build versions (22H2,22H3,22H4 as an example) and have a breakdown of PC hostnames for each build. Currently the only way to do this is to filter a saved view in Assets > Computers and then download a csv file.…
Change Color of User Avatar
Be able to change the color behind your initials in the avatar.