The problem is that when someone who has application access goes to the Service Catalog, if they don’t click “Request” at the top right first, they end up editing the template for the catalog item. It happens allll the time, people just don’t pay attention
I posted another feature request about allowing an archive option for old Service Catalog items so that could fix this. As an alternative, Service Catalog requests that are set to Draft state on the backend are displayed in the portal to users that have the Agent role. Requesters are not able to see any Catalog item that…
With 2000 team members many team members use the @ mention function We use this to call attention to that team member. It was suggested by SolarWinds support to review the Notifications, but then found out we cannot disable the notification template. I suggest that SolarWinds either develops technology that will eliminate…
Really love what Service Desk can help us do, but I would love it to do so much more. We live in an integrated world and company relationships with other companies is also part of that. Your sales staff pointed to Zapier as a possible solution to some interoperability challenges we have. I went to try this and while it…
We have recently brought our HR department into SWSD and I guided them through customizing their dashboards. Recently they have brought on a new employee and requested that I "share" their dashboard with the new employee. This is when I realized that there is no way to administrate Dashboards. Having this functionality…
Customer uses password generate app in their environment would like to use a password generator app "Password safe" to manage and create password for their Orion products via the app
Comments seem to be posted one after another in a linear fashion regardless if it is private or public. It might be nice to have agents be able to comment on private comments from other agents. This could create a collapsable thread between agents. It might help keep track of their conversation with each other, especially…
Right now, business hours are set at the top level of the account. But in some cases, different departments (service providers) may have different business hours. This may affect things like SLAs, since they are often based on business hours.
Dear community, The subject I wish to discuss is somewhat complex, but I believe it would be beneficial for the SWSD especially to enhance the Tasks module. Currently, in my opinion, the module does not deliver the best possible user experience and features. As an IT department with various sub-teams organized by a service…
It looks like you're new here. Sign in or register to get started.