Hello, it would be very beneficial to have the ability to assign roles to user groups rather than individual users. This would greatly speed up productivity by lessening the requirement of perform batch updates, or individualized updates.
It would be a great addition to Tasks if we could add time and today's date when creating a task. I would also love to see ability to create Tasks not related to incidents (reminders). Basically more features added to Tasks which would allow admins to remind each other of tasks etc.
Now that we have the ability to have separate Service Providers, it would be advantageous to be able to: 1) Transfer tickets between Serice Providers. Lots of times people open tickets for the wrong thing or department, it would be great to be able to just transfer them instead of having to recreate them. 2) Utilize the…
Develop a shopping cart for service requests, so a user could select multiple service request items (e.g. multiple software requests, or a new laptop with 2 monitors) to be requested in a single ticket.
I would like to have the ability to create automations for problem tickets. Example: * Incident Commander opens a problem ticket and selects an effected application from a custom form. Automation would update the problem priority and email users based of the application selected.
Link multiple changes to problems
• Ability to relate a problem to a problem, and relate more then one change to a problem
I would like to introduce the idea of having tickets which start as incidents but would need to be converted to a problem. I have seen this functionality in other tools like Pulseway, NinjaONE, and others. I want to request SWSD to add this functionality in. We currently have an application generating issues up to 4 times…
Hello community, Today, in the incident module of SWSD, when a task is assigned to a specific person and that person completes the task, a notification is sent to themself. I find it difficult to understand the reason for this notification: if I were in the shoes of the task assignee, why would I need to receive a…
According to Field logic, conditional logic is currently only available for the following modules... * Service Catalog * Incidents * Problems * Changes * Releases It is not currently available for... * Computers * Other Assets * Mobile Devices * Contracts * Users * Purchase Orders * Groups Adding conditional logic for…
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