It would help tremendously if I were able to create a custom filtered incident view and then save it as scheduled SMTP report.
Make the Portal more friendly to the community it is exposed to the audience. On the Welcome Message allow say {{requester_firstname}} as it does on E-Mail messages and the Search Message similar so you can do "Hi Kevin, what can I help you with today?" and it has picked up the user's name automatically
Currently in the system when you go to select a Default Landing page Dashboard is not an option. It would be great to be able to see that first thing when coming in as a technician or Admin to see at a glance what is happening instead of going right into the Incident view.
Satisfaction Survey will be sent multiple times if the requestor did not yet fill out the satisfaction survey form
Mobile app: When you assign a task to a Service Task User on Service Desk they can select "Source" to view the original ticket. This view does not show the "Inputs" to the tickets that were set up in the service catalog. My suggestion is to allow the "Input" fields to be viewed from the mobile app. They can already be…
Hello!! Submitting a feature request on the incident origin field – My team and I thought it would be very beneficial to see this field in the incident's hearer. As well as it would be nice to have the ability to adjust this field and have other selectable options within the incident origin selection. Also, having this at…
Customer having the below concern: "I am trying to create an automation rule that is to send a notification to an assignee and their respective manager. I do not see an option to keep the assignee manager as a receiver, please assist. There is no option to keep an assignees manager to receive the notification. Is there a…
After watching some videos on SWSD I saw that it is recommended that you put incidents into "Resolved" status once the work is done, and then change it to "Closed" once the the end user verifies that the solution worked properly. With this in mind, it would be nice if there was a way to automatically change the status from…
I was trying to add a notification for task assignees for a certain amount of time before the due date of a task, but it doesn't seem that this is possible. Tasks are not available in the "Scope" of automation rules. I was able to create a similar automation for tickets / service requests, but we don't often use due dates…
I would like to request that the end users in the portal view have the ability to adjust columns. I had an end user ask to see created date. The work around I am going to propose is that they click the ticket number column to get highest number to lowest number to get a decent idea.
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