I would like to see the ability to require a tech to enter their resolution notes when closing out a case. This can be a required feature in Web Help Desk and I think this should be an option in Service Desk. I found one of my techs has been closing all of their tickets without resolution notes and per support there is no way to control this at current.
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Aaron here from the customer support team. Thank you for contacting the SolarWinds Service Desk.
I can confirm that while you can require Agents to set the resolution code, there is currently no way to require them to fill out the resolution description/details.
