I would like to put out the idea of adding more rigid time intervals for when service catalog items will auto generate. For example: 1st Monday of the month.(to avoid weekend tickets) 1st Monday of the quarter. 3rd Friday of the month etc.... We have compliance based tasks that need to be generated at specific times of the…
Need more granular reporting for OS versions (like Windows 11 23H2 vs 24H1) for tracking upgrade projects
Submitting this Feature Request to request the same functionality that exists in Process Integrations to be added to the Service Request Title. We cannot use {{requester_email}} in this field. The value is always blank. It would be preferable if we could access the Requester's other attributes such as name, and userid…
GoToAssist is supported by SWSD but they have come out with a new version called GoToResolve which Isn't
Efficient way to manage the resolution SLA for VIP users. We have a couple of VIP USER groups of about 40 VIPs, but it appears that we cannot select a group from the requester field and allow the members of that group to be used to define a VIP vs. a non-VIP. Current option is to set 40 different SLA rules to manage each…
Use case - We have an automation rule which runs that sends a reminder notification back to the Agent after 3 days of no comment. Issue - if the last comment was on a Thursday, the automation should not count the weekend as those are excluded in our business hours. Today, while Business hours can be applied to Conditions…
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