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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Domain-Based Role Assignment for New Accounts
Configure an Automation Rule to automatically place new requesters with a specific domain /Job Title/Department into a designated role upon account creation?
Allow Custom Fields from Catalogue Items to be used in Automation Rules
We have catalogue items that can cover multiple categories depending on how our Users log the request. I attempted to get Automation rules to automatically change the default category depending on certain fields but since the fields only exist in a catalogue item and not a Incident or a form, They were inaccessible. I've…
Forms Repository
A section to build an equipment checkout form for assets leaving the building that we can attach to incidents. Something that will be a separate section from tickets/incidents, but can still use tasks as a way for the person to acknowledge/approve the policy for taking the equipment out of the building.
Assignable Queues API
Hello! It would be EXTREMELY helpful to have customizability of the ticket queues (specifically the removal and addition of queue members) via the API. On my team, our roles change week by week and sometimes day by day which means having to manually add/remove when changes happen. While this is totally fine for something…
Provide ways to automate certificate renewal
With the changes coming to the maximum length of time certificates can be valid, it would be awesome if there was a way to automate this replacement. While it will still be manageable for the next few years, it will eventually be untenable to do it manually for all the different certificates we have to manage in IT . We've…
Remove comments from solutions
We would greatly appreciate the ability to remove comments from Solutions. Even when a Solution is well written and helpful, a single poor or outdated comment can negatively impact how it’s perceived by others. Currently, comments whether inaccurate, outdated, or unnecessarily negative remain attached to a Solution…
Group Assignment's in Mobile app
It would be great to see the Group assignment field be made available in the mobile app.
Index - Separate column for SLA breaches
Add separate columns to reports to show which SLA (resolution or response) was breached, and the time it was breached.
CMDB reporting request - include the "Source" column so can easily see how the asset was created
For reporting purposes, customer (Persistent) is looking for the Source Column to show in the CMDB like it does for Computers and Network Discovery.
Variables to show who completed an approval
It would be great to be able to pull variables for notifications to show who has completed an approval. Currently today you are unable to do so, having this would allow users to know who has completed their approvals.