Settings > Service Desk > Notifications > Custom Notifications Please give us the ability to rename and clone custom notifications once they're created.
We have employees that are in multiple departments. It would be helpful to have the option to have SWSD automatically create departments if a user is provisioned with a department that doesn't exist in SWSD. As it stands, the users with departments that do not exist in SWSD are unable to be created, if they do not already…
Add Ability to admins\Users to manage Fields customization in the Portal View. Currently its just limited fields and can't change it.
Any chance of allowing SWSD cloud to be able to reset a higher starting value for Request ID either by customer admin or SW helpdesk by request? e.g. current Request ID 261234, new starting value to be changed to 270001. This change can be done easily in the backend db and not upsetting index so long as the starting value…
To better identify a true incident versus a service request I would like to request the ability to create tickets starting with INC00000 for incidents and REQ000000 for requests. This would allow for quicker identification of incidents vs requests.
Being able to utilize an existing service catalog process to create a new service catalog or ticket while pulling specified fields (custom as well) to auto fill in the newly requested ticket. Use case: Having HR onboarding service catalogs end process is to automatically create an IT onboarding Catalog pulling only the…
Provide a built-in option to export Sites and or Departments table from Setup > Account > Organization & Sites > Departments to CSV/Excel the way you can from index pages like Incidents or Users.
When creating a new status, the color seems to be chosen at random. This could lead to some mismatched color / word combinations. For example, We have a status of "Customer Responded" which is a light orange color. It would make more sense for this status to be more of a blue or green. This "Customer Responded" color is a…
Wants process fields within SolarWinds Change Management to be searchable, filterable, and exportable directly from the UI, without the need for manual workarounds.
Some of our hardware, when we check it out to users, requires a return date so they don't hold onto it indefinitely - our wifi hotspots, for instance. We added a custom field for Expected Return and have been updating it, but now we need some way to remind users that their equipment has been out for longer than it was…
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