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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Include "Group Assignment" field in PowerBI Connector data
Hello team, I would like to request an enhancement to the Power BI Connector feature in SWSD. Currently, the connector supports a limited set of fields, primarily focused on individual assignee-level data. However, as our team has now fully adopted the Group Assignment functionality and completed the mapping of respective…
Purchase Orders - Store billing and shipping address(es) to speed up purchase order entry
We almost always have the same billing and shipping address. So when creating a PO, we have to copy and paste in the billing and shipping address each time. It would be great if there was a place to enter a set of billing and shipping addresses that could be chosen from or defaulted to when entering a new Purchase Order.
Contracts Renewal Reminder
The renewal reminder feature in Procurement > Contracts is limited. The Renewal Reminder sends a notification once the counter reaches your reminder date. After the 60 days, and as you get closer to the Due date, the system doesn't send any notifications. It would be nice if the system will keep sending notifications until…
Within the contract portion of procurement allow the ability to edit and add contract types when creating a new contract.
I want the ability to allow our legal department to utilize the Solar Winds Service desk contract creation and tracking. One of the issues that we have run into is the lack of ability to create your own contract types for the drop-down field when one. They are only related to IT contracts which hinders our legal team's…
Custom Reports Enhancement - Custom Query Reports
Ability to build and save custom reports based similar to standard SQL queries. Giving the ability to pull data from a module outside of reports built into SWSD. In order to build these, allow customers to submit a request to SolarWinds with the information they are wanting to pull and the SWSD support team can provide the…
Service & Change Request – Approver Remarks Visibility
Hi Team, Creating this feature request on behalf of my client. They would like to a feature to ensure that approvers’ comments on approved or declined requests are automatically added to the ticket comments section, so that requesters—who cannot view workflow details—can still see the justification or feedback.
Service & Change Request – Reminder Email Notifications
Hi Team, Creating this feature request on behalf of my client. Send automated reminder emails to approvers, including Approve and Decline action buttons for quicker response.
Ticket Attributes – Editable Fields
Hi Team, Creating this feature request on behalf of my client. They would like to ability to provide access modifying ticket attribute data, enabling more flexible and accurate ticket management.
Change Request Survey
Hi Team, Creating this feature request on behalf of my client. They are requesting a feature to implement a post-implementation survey for Change Requests to gather feedback that will help improve user experience and support quality.
My Tasks – Visibility for Change Request Approvers
Hi Team, Creating this feature request on behalf of my client. They would like to have approvers to be able to view the requestor’s change request under their “My Tasks” list, ensuring the approval action is easily accessible.