Hello!
It would be EXTREMELY helpful to have customizability of the ticket queues (specifically the removal and addition of queue members) via the API.
On my team, our roles change week by week and sometimes day by day which means having to manually add/remove when changes happen. While this is totally fine for something static it's just not our case.
I have a script ready to automate and execute the changes utilizing MS Graph, but I'm currently held back by the limitations of the Assignable Queues API. Similar to the request structure of (for example) the createIncident call, it would be nice to have something like below. Either a toggle switch to add someone to a queue or throwing all the necessary emails of the techs into "Members" would be an absolute life saver.
If this already exists somehow, please tell me. I haven't been able to pull anything outside of simply viewing the details of a queue (even number of members but not WHO is a member).
Is this possible?
Thank you,
Example Structure:
{
"queue": {
"id": "12345"
"name": "Queue Name",
"Member": {
"email": "john.doe@email.com"
}
}
}
