Based upon Apple Developers configuration framework: https://developer.apple.com/library/archive/samplecode/sc2279/Introduction/Intro.html Can basic settings of Require SSO and propagate the organization's account name in the settings payload. Example: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC…
Allow users to digitally sign a form created in Service Desk to acknowledge receipt or return of assets. This would allow this portion of the process to become paperless. We require signatures for asset/inventory changes and currently this has to be done via a paper form. I believe this would be beneficial to many users…
We currently have a Ticket Report setup to record "Work Time" on tickets worked on between specific date ranges by our techs. We have encountered an issue where the "Work Time" on these tickets applies to the "assigned tech" and we have no way to creating a report that accurately shows the "Work Time" for all of the…
A lot of our new users report the account activation email as spam. I'd like to be able to edit it to look a bit more professional.
We have an issue with the recent automated Approval Reminders feature…
Hi there, I'm currently working on improving the branding of our email notifications in SolarWinds. I've created a HTML layout that uses both normal HTML and SolarWinds system email variables. However, it appears that HTML customisation is not currently supported in the header, footer, or body sections of the templates.…
The ability to add customized Asset Status in Service Desk which allow flexibility and versatility in tagging Assets.
Could we have the option to move to the next ticket on our current default filter list. That is either the one before or after the current ticket that is currently open and being reviewed. I keep having to click on the back arrow to go back to the filter list and then selecting the next ticket. It's only a few seconds…
Each Service Catalog Item should be able to have a priority set to that request. For example, a Password Reset may be a medium priority, while a software upgrade might be a low priority. Right now, the only way to set this priority is to have a step in the process to set the priority. However, this is not ideal for a…
It would be highly beneficial to have visibility into the status of export requests within the platform. Currently, export operations—especially those involving large datasets—can take a considerable amount of time to complete. Without a status indicator, it's difficult for users to know whether the export is still in…
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