Private Comments should count as a Comment for SLA purposes, Not Commented in X Days shouldn't be triggered when Private Comment has been created on SolarWinds Service Desk Incidents/Tickets.
If we have a saved filter for Incidents, it automatically shows new tickets created under that filter. However this is only applicable for NEW incidents. Incidents that are re-assigned is not prompting automatically. Still need to refresh the page to load the new incidents. Can we have this automatic prompt of…
How agent can get live chat history. Not able to see any option to get all chat history which was accepted by agent and had conversation with requester, chat is closed and need to look history or whom he had conversation
looking for integration between SolarWinds Observability SAAS all nodes need to be populate in SolarWinds Service Desk CMDB
Sometimes there is a need to get a list of users from the requester to fulfil a request. For example, if someone wants a new Distribution List, you would want them to include a list of users to be in the new list. Or if someone is switching roles, you may want to know who is now reporting to this person. The only way to do…
While performing initial configuration, we created a service provider that is no longer needed. We have disabled it, but in the spirit of "keeping things clean" we would like to be able to delete this service provider. We understand that any history/etc tied to that service provider would be deleted.
The ability to add custom email templates to be used in notifications
Integration with ServiceNow
I applaud SWSD for implementing Approval reminders (added May 18th, 2025, see…
is it possible to get attachments and hyperlinks added to the Global response templates
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