It’d be really helpful if there was an option for group response templates — something that could be shared with just a few users instead of everyone. Right now, we can only use global templates (for everyone) or personal ones, which means a small team of us has to either each make our own copies or clutter the global list…
I would like the feature of creating tickets based on voicemails.. Thank you
I’d like to request a feature for SolarWinds AI: the ability to automatically rewrite user responses into grammatically correct and professionally structured sentences—similar to how Grammarly functions.
Feature idea: Please add more visibility to reporting Users and Groups. I'd like to see when I look at the list of Users which groups they are assigned to, if any. Add a Groups column in the Edit View.
I see we have Custom States for Incidents and Changes, but not for Problems. I'd like to add something to allow my team to track problems resolution and RCA submission, however the current states are lacking.
Posted in error.
The ability to change the default "requester" role to another role, example "service task user" to default when creating a new account in solarwinds service desk.
Allow tasks field in tickets to be a notification/reminder that can send notifications after a certain amount of time has passed. Also allow this to be integrated into processes of request tickets as well, since sometimes (in termination request) a follow up is needed after a week, and having a notification/reminder…
There are so many fields that are able to be restricted using Role Permssions, why not Priority? Not every person with Service Agent User license needs to, or should be able to, adjust priority on tickets. It would be nice to be able to restrict that to roles we create and specify to be able to do it.
Approver should be able to see read only information on the incident…. details, fields, and other attributes
It looks like you're new here. Sign in or register to get started.