The ability to make the plans in change to be mandatory fields
The Virtual Agent on the landing page should be able to search all of the sub portals for information, or the ability to select which portal you want it to search in. Right now, it appears that it is defaulting to one portal and only searching across that one for results. Since this is at the higher Landing page level, it…
It would be great if the Organization landing page you had the ability to search 'Knowledge Articles' across all of the sub portals your user has access to via the "What can we help you with" search option like you can in the sub portals. This would prevent articles from having to exist in multiple portals if there are…
It would be great to be consistent with the naming of solutions or knowledge articles. When you are in the platform they seem to be referred to as solutions, when you switch to the Portal they are referred to as knowledge articles. I would prefer that they are consistent on both ends. I would lean towards calling it a…
Many users are entering the full incident description into the Subject field instead of the Description field. To help guide user behavior and improve data quality, could you please add an option to set a character limit or make the Subject field a short text field? This would encourage users to enter a brief summary in…
It would be really awesome if there was a way to integrate SolarWinds with the Power Automate/Apps platform of O365. This would allow us to create more robust automations with SharePoint and the workflows there. We are working on using webhooks to integrate and custom programming, but it would be great if it was out of the…
A full reservation where asset(s) can be temporarily checked out to a client for a predetermined amount of time (date/time to date/time). If the reservation item(s) is not returned by the due date, the system automatically sends a reminder email to the client. Similar to the feature that is present in Web Help Desk (WHD).
There are new options around the "Group Assignment" field. It's great the we can now turn this off, but it would be better if I could still have the option to hide groups in the "assigned to" field. We do not use groups for assignments, and use them more for notifications (CC a group, so they're all notified of changes to…
In the custom form design for "other assets", you can lay out the custom fields in two columns they way we would like them. But in the live form, that layout isn't adhered to and all the custom fields are put in a single column on the left. We'd like the custom form live layout to match the custom form design layout.
There are times where we want fields to be cleared of any value when other form field options are changed. This is important because changing one value may make other values either not be relevant or new values need to be selected because of the other value change. As such we would like to have a new Clear Field action so…
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