Please add the capability to create and/or change the Asset Status in Assets and/or the CMDB.
For Automation Rules, it would be great if we had the option to add public/private comments for "Actions" when a condition is triggered successfully. For example, if a certain category/subcategory ticket is submitted, the automation rule would kick off to post a public comment to advise the requester of tips, disclaimers,…
Can we have a Find Duplicates action for all Other Assets too? Currently this is only available for Computers
Please make a Dark Mode or Dark Theme for SWSD in a web browser. Most of my other apps are in dark mode, and this one hurts my eyes.
Hi there - After doing some user testing with a screen reader, we noticed that there are some real flaws in the user portal of our SolarWinds service desk. For example, on the new ticket form, the attachment button doesn't have the correct label so it is described by the screen reader as 'button'. Additionally, the drop…
I have had request from my management to try to have a address book that pulls your users database information/pictures, I would think this would be a great module to have on your Client Portal. Our External Contractors could use that to contact our internal employees and would be very beneficial.
It would be helpful if Service Agents (techs) had an option to override notification setting when making changes to an Incident. In the SolarWinds Web Help Desk, a tech could open a ticket, make multiple changes, then click Save (no email is sent to anyone unless the change was reassignment), or Save and Email. Clients and…
Custom Field Mobile Devices Creation of customer fields for mobile devices as there is additional information to collect such as if a device has a second IMEI slot you can currently only record the first IMEI number. Also devices have model namea and numbers diffirent to device name etc so ability to customise these fields…
Email Alert For Users on Suppression List Ability to create an alert or notification to a admin or list of admins when a user is placed on the email suppression list so that we can then remove them. We have had a few instances where we have been waiting for users to reply to tickets or acknowledge comments but haven't…
Company Field A field for "Company" against users and assets etc. We are a group business and 4 separate legal entities within the group so defining who and what belongs to which business is important. The site field works for geographical sites but some of our businesses within the group have a different number of sites.…
It looks like you're new here. Sign in or register to get started.