Email Alert For Users on Suppression List
Ability to create an alert or notification to a admin or list of admins when a user is placed on the email suppression list so that we can then remove them. We have had a few instances where we have been waiting for users to reply to tickets or acknowledge comments but haven't heard back and it is because they never received the email in the first place. Also when resolving issues the user hasn't seen the resolution as they were placed on the suppression list.