jholzhey_bu · Technical Administrator, Bruin Support Services · ✭✭✭✭✭

• Activity
• Posts17
• Comments114

Discussions

• 2 different installer versions???

  603 views 10 comments 0 points Most recent by jholzhey_bu February 16Web Help Desk (WHD)
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  Update CSS/HTML Text Styles for Ticket Notes in Outgoing Emails (Dark Mode Issue)

  14 views 1 comment 5 points Most recent by acteonjon December 2025Web Help Desk (WHD) Feature Requests
• (12.8.7) Password Settings Hidden - Techs getting "The tech's old password is incorrect" when trying to Save profile; Admin setting new PW does not help

  Answered 244 views 15 comments 0 points Most recent by jholzhey_bu October 2025Web Help Desk (WHD)
• (12.8.7) Can't save Email Templates; Current Request Types Not Listed

  Answered 55 views 9 comments 0 points Most recent by jholzhey_bu August 2025Web Help Desk (WHD)
• Repeated OAuth Failures After Upgrade to 12.8.5 + Hotfix

  Answered 1.1K views 146 comments 0 points Most recent by Avadhut.Deshpande August 2025Web Help Desk (WHD)
• 12.8.6 - No more migrate.bat?

  Answered 0 views 3 comments 0 points Most recent by pabely May 2025Web Help Desk (WHD)
• Need help understanding "Important Security Updates" email for WHD HF2

  Answered 55 views 9 comments 1 point Most recent by jholzhey_bu May 2025Web Help Desk (WHD)
• After Move to Outbound OAuth: Missing 'Deleted' Inbox Messages After Processing

  Question 0 views 0 comments 0 points Most recent by jholzhey_bu March 2025Web Help Desk (WHD)
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  Tech Management: Clone Tech Account

  0 views 0 comments 3 points Most recent by jholzhey_bu February 2025Web Help Desk (WHD) Feature Requests
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  Tech Management: Hide Inactive; Export All Active; Display Active Count

  0 views 0 comments 3 points Most recent by jholzhey_bu February 2025Web Help Desk (WHD) Feature Requests
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  Introduce a function to prevent authorization (OAuth) of the wrong incoming email account.

  0 views 1 comment 4 points Most recent by jholzhey_bu February 2025Web Help Desk (WHD) Feature Requests
• Database Cleanup and Size Reduction

  Answered 31 views 2 comments 0 points Most recent by jholzhey_bu December 2024Web Help Desk (WHD)
• Bug: Vacation Mode Won't Stay Disabled for Tech

  Answered ✓ 30 views 4 comments 0 points Most recent by jholzhey_bu December 2024Web Help Desk (WHD)
• OAuth for Outgoing Mail - Unknown host: smtp

  Answered 82 views 7 comments 3 points Most recent by pabely November 2024Web Help Desk (WHD)
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  Microsoft/O365 SMTP Simple Authentication Being Deprecated September 2025 - Adding Support for OAuth 2.0 in WebHelpDesk Now VITAL!

  3 views 0 comments 3 points Most recent by jholzhey_bu July 2024SolarWinds Observability SaaS Feature Requests
• More info on "You can now download a list of tickets to a TSV file"

  Answered Closed 476 views 1 comment 0 points Most recent by percyplant April 2022Web Help Desk (WHD)
• WHD API integration with Salesforce

  Answered Closed 917 views 5 comments 0 points Most recent by fluffy_midnight September 2019Web Help Desk (WHD)