We’re pleased to announce that SolarWinds® Web Help Desk® (WHD) 12.8.6 is now available on the SolarWinds website and in your customer portal. As with all versions, you’ll find updates, bug fixes, code refactoring, enhancements, a...
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Making the Leap: Migrating from Web Help Desk to Service Desk
If you’ve been considering moving to SolarWinds® Service Desk and are currently using Web Help Desk but have hesitated because you don’t want to start from scratch, then I have great news for you. There are two options for importing d... -
Announcing the release of Web Help Desk 12.8.5 Hot Fix 3
We’re pleased to announce the current release of Web Help Desk 12.8.5 Hot Fix 3 is available on the SolarWinds website and in your customer portal. https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12-8-5-hotf... -
Announcing the release of Web Help Desk 12.8.5 Hot Fix 2
We’re pleased to announce the current release of Web Help Desk 12.8.5 Hot Fix 2 is available on the SolarWinds website and in your customer portal. https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12-8-5-hotf... -
Announcing the release of Web Help Desk 12.8.5 Hot Fix 1
We’re pleased to announce the current release of Web Help Desk 12.8.5 Hot Fix 1 is available on the SolarWinds website and in your customer portal. https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12-8-5-hotf... -
SolarWinds Web Help Desk 12.8.5 Is Now Available
We’re pleased to announce the current release of SolarWinds® Web Help Desk (WHD) 12.8.5, which is now available on the SolarWinds website and in your customer portal. As with all versions, you’ll find updates, bug fixes, code refactor... -
SolarWinds Web Help Desk 12.8.4 is Now Available
We’re pleased to announce the current release of SolarWinds® Web Help Desk® (WHD) 12.8.4 is now available on the SolarWinds website and in your customer portal. As with all versions, you’ll find updates, bug fixes, code refac... -
Announcing the release of Web Help Desk 12.8.3 Hot Fix 3
We’re pleased to announce the current release of Web Help Desk 12.8.3 Hot Fix 3 is available on the SolarWinds website and in your customer portal. https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12-8-3-hot... -
Announcing the release of Web Help Desk 12.8.3 Hot Fix 2
We’re pleased to announce the current release of Web Help Desk 12.8.3 Hot Fix 2 is available on the SolarWinds website and in your customer portal. https://support.solarwinds.com/SuccessCenter/s/article/SolarWinds-Web-Help-Desk-12-8-3-Hotfix-2&... -
SolarWinds Web Help Desk 12.8.3 is Now Generally Available!
We’re pleased to announce the current release of SolarWinds® Web Help Desk 12.8.3 is available on the SolarWinds website and in your customer portal. As with all versions, there are many updates, including bug fixes, code refactoring, and f... -
SolarWinds®︎ Web Help Desk 12.8.2 is Now Generally Available!
We’re pleased to announce the current release of Web Help Desk 12.8.2 is available on the SolarWinds website and in your customer portal. As with all versions, there are many updates, including bug fixes, and security improvements. We’re ... -
Announcing the release of Web Help Desk 12.8.1 Hot Fix 1
We’re pleased to announce the current release of Web Help Desk 12.8.1 Hot Fix 1 is available on the SolarWinds website and in your customer portal. -
SolarWinds®︎ Web Help Desk 12.8.1 is Now Generally Available!
We’re pleased to announce the current release of Web Help Desk 12.8.1 is available on the SolarWinds website and in your customer portal. As with all versions, there are many updates, including bug fixes, code refactoring, and features. We&rsqu... -
What We're Working on for WHD
New Features / Enhancements Helping Agents save time – The Ticket asset area on the asset info tab now shows the “Count” of multiple assets so there is no need to scroll down to confirm the correct number of assets are attached to t... -
SolarWinds Web Help Desk 12.8 is now generally available!
We’re pleased to announce the current release of Web Help Desk 12.8 is available on the SolarWinds website and in your customer portal. As with all versions, there are many updates, including bug fixes, code refactoring, and features. We’... -
What We're Working On for WHD
New Features / Enhancements More power to the Change Advisory Board (CAB) members with workflow improvements: We've removed the minimum approver setting, and now any CAB member can decline the request with an optional note. The next release... -
Announcing the release of Web Help Desk 12.7.13 with new Features
We’re happy to announce the general availability of SolarWinds® Web Help Desk 12.7.13. This update provides new features/ enhancements, bug fixes, and important security updates for your SolarWinds Web Help Desk software. N... -
Announcing the release of Web Help Desk 12.7.12 Hot Fix 1
We’re happy to announce the general availability of SolarWinds® Web Help Desk 12.7.12 Hot Fix 1. See here https://support.solarwinds.com/SuccessCenter/s/article/Web-Help-Desk-12-7-12-Hotfix-1-Release-Notes -
Announcing the release of Web Help Desk 12.7.12 with new Features
We’re happy to announce the general availability of SolarWinds® Web Help Desk 12.7.12. This update provides new features, enhancements, bug fixes, and important security updates for your SolarWinds Web Help Desk software. New Features and E... -
What We're Working On for WHD (Updated: June 25 2024)
New Features / Enhancements Parent-Child Ticket Visual Indicators - Linked and Closed Set password complexity rule Strengthening the Web Help Desk (WHD) Core Improvements in canned response and CAB modules Office 365 Oaut... -
Announcing the release of Web Help Desk 12.7.11
We’re happy to announce the general availability of SolarWinds® Web Help Desk 12.7.11. This update provides enhancements, bug fixes, and important security updates for your SolarWinds Web Help Desk software. This release also includes Apach... -
Announcing the release of Web Help Desk 12.7.10
We’re happy to announce the general availability of SolarWinds® Web Help Desk 12.7.10. This update provides feature enhancements, bug fixes, and important security updates for your SolarWinds Web Help Desk software. This version a... -
SolarWinds Help Desk Product Updates and Enhancements - July 12, 2022
We’re happy to announce the general availability of SolarWinds® Web Help Desk 12.7.9. This release addresses customer reported bugs and enhancements. In addition to improving overall security posture of SolarWinds Web Help ... -
Announcing the release of Web Help Desk 12.7.6
We’re excited to announce the general availability of SolarWinds® Web Help Desk® 12.7.6, in this release we put our focus on addressing many customers reported defects and enhancements while improving the overall sec...
