It also seems task assignments are not going out to all concurrent groups as they used to. I had not made any changes when this occurred so I am wondering if anyone has seen this before
Even weirder if it was on already active service catalog items. Do you mind getting a ticket open with support, technicalsupport@solarwinds.com, if you see it again. They will want a har file of what is loading when you go to the page to see where the issue lives. Also include the url of the service request that is having the issue. I'd want to get to the bottom of this to make sure it doesnt happen again.
Hi @DB75 , has this been resolved or are you still running into this issue?
So here is the thing it came back the following day, then it was greyed out again by the afternoon and now it is back to normal and not greyed out. I am so confused on this one as I din't touch anything and it had been working fine. When they went grey the process would stall and nothing happened. Sorry long story short kind of....
Weird. Is it just happening on that one process or when it happens does it impact all your processes?
It was all of the active service catalog items, only the IT portion of the workflow would remain usable.
