My organization recently began using Web Help Desk (12.7.10 - Build #12.7.10.172). I am having issues with the auto assign tickets feature. I have one Tech Group that handles all of the incoming tickets, which are assigned to a generic request type. Techs A and B are getting all of the tickets assigned to them, while Tech C is not getting any tickets auto assigned. The only difference between Techs A and B and Tech C is that C is the system admin. Any suggestions on getting the auto assign to function with all techs?
Parents
No Data