The most recent content from our members.
Hi Community, I’m facing an issue while accessing the SolarWinds Customer Portal. Whenever I log in, the page shows a grey background with the message: “Needed Scripts Are Not Available.” Has anyone else experienced this error? Is it related to browser settings, cached scripts, or something on the SolarWinds side? Any…
Hi there, Some time ago, we migrated our Solarwinds server to a new one with a new S.O. (windows server 2022), but maintaining its original IP and all configuration, but when we log in to the Web Console, we check that some images are missing (please check screenshot attached), The most peculiar thing is that only some…
Due to authenticating against AD/OKTA, we have the option to Show Password Settings disabled. However, after the upgrade to 12.8.7, techs can no longer save their profile without getting the error "The tech's old password is incorrect." Admin accounts have no problem, and I've had to take a couple techs in other…
Hi Team, I've encountered a unique issue that I've been unable to solve despite trying all possible troubleshooting steps from my end. I'm reaching out to see if anyone has faced a similar problem. The issue occurs when I try to upload diagnostic logs to the SFTP URL provided by the SolarWinds support team. I'm getting…
Recently I tried to update our SolarWinds EOC install from 2024.4.1 to 2025.2.1, a supported path, however this was not very smooth. Keep in mind I had just installed this update from the same version on 2 module based installations the day before. Backups etc. all taken beforehand. When performing the install the…
Edit 2: I'm heading out for a surgery and won't be able to respond for a bit to any new questions or notes. Edit to add: Version 12.8.5 HF2 A client recently pointed this out. After digging through old tickets, it's been happening for a long time. Portal went live in Feb 2019. Has this happened to anyone else? Maybe with a…
Hey Folks, I hope you're all having a great weekend! :) I’ve been trying to build an alert for CRC and Error counts, but I’m a bit confused about the difference between CRC and Error. Are they two separate things, or do they refer to the same issue? I attended the SolarWinds office hours to learn more, but I didn’t get…
Hi, I'm encountering an error when attempting to install a new APE on a remote network, down a vpn tunnel but using a NAT rule The issue also occurs when using the Orion SDK tools I can see in the log the following exception Exception rethrown at [0]: at…
Attempting to set up the newly supported OAuth for Outgoing email (O365) and keep getting an error, "Unknown host: smtp." We've been using OAuth/O365 for a few years now for incoming email and we have no problems. Also, when setting up things for Outgoing mail, Authorization is successful. So the credentials are correct. I…
What I did, Created a custom property in "custom property management" --> went to assign values to it and received the following error message. What is interesting is I was able to utilize the "assign values" feature on an existing custom property just not my newly created one. Currently using: SolarWinds Platform, Hybrid…
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