The most recent content from our members.
Happy New Year THWACK community! Our first release of 2026 is officially here, and it’s a big one. We’ve focused this update on streamlining your workspace and strengthening your data security. Whether you’re leveraging our new GenAI runbook generation, protecting sensitive information with PHI masking, or navigating your…
We have a requirement (SOX - Sarbanes-Oxley) to document approvals for access to various directories. Access to these folders is controlled by Active Directory security group membership and requires the approval of the Group Manager. We have dozens of these groups and users may need and request access to several of these…
This month, our latest release for SolarWinds Service Desk is focused on boosting your team’s efficiency and simplifying your most critical workflows. We're excited to introduce a powerful new integration for endpoint management, enhancements to our generative AI capabilities, and highly-requested updates that make…
Currently runbooks are created in the settings area of the Service Desk. This means that I would need to give my agents access into the Settings portion of the platform, and the entire "Service Desk" section, in order to let them create and edit Runbooks. With the way permissions are currently, I can't even just give them…
Perhaps I am looking at this differently than others, but I see RunBooks as a powerful tool just like Service Catalog and Change Catalog, so I was surprised to see the management screen for creating & updating RunBooks was buried within the Setup menus. Given the way Permissions & Restrictions are managed for the Setup…
We use Service Requests when users request new hardware. We have a runbook we use for prepping said new hardware. Runbooks can only be attached to Incidents. It'd be great to be able to attach Run Books to Service Requests.
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