The most recent content from our members.
This month, our latest release for SolarWinds Service Desk is focused on boosting your team’s efficiency and simplifying your most critical workflows. We're excited to introduce a powerful new integration for endpoint management, enhancements to our generative AI capabilities, and highly-requested updates that make…
Currently runbooks are created in the settings area of the Service Desk. This means that I would need to give my agents access into the Settings portion of the platform, and the entire "Service Desk" section, in order to let them create and edit Runbooks. With the way permissions are currently, I can't even just give them…
Perhaps I am looking at this differently than others, but I see RunBooks as a powerful tool just like Service Catalog and Change Catalog, so I was surprised to see the management screen for creating & updating RunBooks was buried within the Setup menus. Given the way Permissions & Restrictions are managed for the Setup…
We use Service Requests when users request new hardware. We have a runbook we use for prepping said new hardware. Runbooks can only be attached to Incidents. It'd be great to be able to attach Run Books to Service Requests.
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