The most recent content from our members.
We’ve got some big news that we're incredibly excited to share with you. SolarWinds has been named in The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025! This is a huge milestone. Forrester included SolarWinds as one of only fifteen evaluated providers from across the globe in the report. What This Means…
The Virtual Agent on the landing page should be able to search all of the sub portals for information, or the ability to select which portal you want it to search in. Right now, it appears that it is defaulting to one portal and only searching across that one for results. Since this is at the higher Landing page level, it…
It would be great if the Organization landing page you had the ability to search 'Knowledge Articles' across all of the sub portals your user has access to via the "What can we help you with" search option like you can in the sub portals. This would prevent articles from having to exist in multiple portals if there are…
We have some groups who share ticket views as a requester, the ability to edit roles at the Org level would allow us to create a global view of all tickets for these specific groups, instead of having to go into each separate provider. We could also get more granular with the admin access.
When forwarding a ticket from one Service Provider to another in ESM, using an automation in the receiving Service Provider to auto assign to a queue or agent is currently not supported. Please allow this function so forwarded tickets can be auto assigned without manual intervention.
When forwarding a ticket from one service provider to another across ESM Service Providers, allow the ability to also maintain the user submitted documents and images through the forward to the new service provider. Currently, documents and images do not forward.
We need to be able to allow external email addresses for our HR tenant, but only allow email submissions to out IT Helpdesk from internal addresses. Unfortunately this setting is at the Org level for all tenants:
We're back with your quarterly look at all things SolarWinds Service Desk. Join us on Wednesday, June 11, for a live session where our product team will walk through the latest updates. This will include a closer look at ESM with a 3-minute service provider setup and Dropbox mailbox, plus new functionality like approval…
We just migrated from the ITSM to the ESM platform yesterday morning and the migration went very smoothly. Prior to the migration, we were utilizing AD security groups and rules within OneLogin for provisioning to automatically add users to a correct role. Now with the EMS, that does not seem possible. I do realize that…
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