We’ve got some big news that we're incredibly excited to share with you. SolarWinds has been named in The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025!
This is a huge milestone. Forrester included SolarWinds as one of only fifteen evaluated providers from across the globe in the report.
What This Means for Us (and You!)
We were named a Contender in the evaluation. For us, this position reflects the unique approach we've taken, an approach that many of you know well. While many ESM platforms started out just routing tickets, our strength has always been anchored in the deep operational context of ITOps. To us, this report confirms that as ESM and operations become more integrated, that foundation is a massive advantage.
Forrester’s analysis notes several core strengths that you help us build and refine every day:
- “Excels in infrastructure monitoring, with real-time service disruption detection.”
- “Strong analytics and dashboards with 360-degree summary reports for service health.”
- The report also notes that our “asset and configuration management with discovery and agile knowledge management capabilities are on par with the market, and [SolarWinds] offers strong analytics and dashboards with 360-degree summary reports for service health.”
Our Favorite Part: The Customer Feedback
Honestly, the most rewarding part of the report for us was the customer feedback. According to Forrester’s evaluation, “Customers appreciate SolarWinds for its intuitive design, solid ticketing and asset management capabilities, and relatively good value for enterprises.”
We see that as a direct testament to you. We aim to build a platform that is powerful where it needs to be but remains intuitive, straightforward, and affordable. This feedback tells us we're on the right track, together.
What’s Next
The report also provides a constructive look at the future of ESM, pointing to rapidly evolving areas like agentic AI and conversational support. We want you to know that we are actively developing these areas as part of our product roadmap. Your feedback in THWACK and other forums consistently shapes this roadmap, and we're committed to evolving in a way that delivers real, practical value for your teams.
In its final summary on SolarWinds, Forrester’s report notes, “For enterprises prioritizing deep infrastructure visibility and reporting, SolarWinds remains a solid fit.”
We couldn't be prouder of this recognition, and we couldn't have done it without your partnership, feedback, and support. Thank you for being on this journey with us.
We invite you to read the full report and see all the details for yourself!
Access the Report
P.S. Already using SolarWinds Service Desk? If you're on our Advanced or Premier tier, you have access to powerful ESM capabilities right now.
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Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.
