We occasionally have situations where our IT techs/agents will create tickets in Solarwinds for requesters. When a ticket is created on behalf of the requester, there is no email notification that goes out to the user once the IT tech/agent creates the ticket. Is there a setting that I am missing that will do this or something that I can set up that will let a requester know that a ticket has been created for them by one of our agents. Thank you.
