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We have integrated our SolarWinds platform with multiple ServiceNow instances (DEV/PREPROD & PROD). During testing sometimes when changes are made to the DEV/PREPROD instances for some testing etc, we lose the connectivity and would like to monitor and alert when the connectivity to the ServiceNow instance is down. Any…
We just started using the Service Now Widget and I noticed there is no way on the widget to select just to show Open Incidents. I think it would be beneficial to have the option to adjust what Incidents you can show on the widget. We prefer to see only the open or works in progress. It would be cool if you could select…
I have a group based alarm configured for Site is Down alarms. The group name is the site name which is the same as the location in ServiceNow. I am using ${N=SwisEntity;M=Name} as the variable for the location field however it doesnt populate in the location field. It populates in the short description field with no issue…
How can you configure the traps from DPA that are sent to Orion to create multiple Service Now incidents (one incident per trap) rather then it just reopening or updating previous incidents? If the source and alert name are the same?
Please can you provide the ability to use SW as a discovery engine to populate the CMDB with the end points that are being monitored.
Hi, how can I suppress events on specific nodes, because we interface with Service Now and we don't want to generate specific issues on specific nodes. Thanks in advance. Kind regards
Greetings THWACK. Question to see how others are monitoring your instance of Service Now. I was going to setup a HTTPS monitor in SAM to check to see if our instance of Service Now was up which is simple and easy to do. I was just wondering if anyone out in THWACK world has done anything different. If not no big deal and I…
Hi Team, we are planning service now integrate with solarwinds. I saw option available in service now(ALL SETTINGS -->Manage service now instance) any one please guide to me. We are using NPM-12.3 Thanks and Regards, Kishore.
Hi All, Is anyone auto ticketing with NPM12 to Service Now? I am looking to allow the 'Short Description' field to be populated by variables but not having much luck. If that isn't possible, has anyone found the files where these values are stored to modify the predefined values? Thanks, David
Hello, I am testing Service-Now integration. It works right. I would like to add into close notes some variables, for example ${N=Alerting;M=DownTime}. It seems that Close noted does not support an custom variables. Has anyone any idea how get custom variable to close notes? BR, R.
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