The most recent content from our members.
It is a requirement by ISO standard to configure MFA in all internal application to provided added layer of security; therefore, it will be great if the feature is added to the web help desk with top priority, as this will ensure the WHD with compliance requirement for most country that it is been used.
I understand how this is a good idea for the majority of users or companies that utilize this program. However, i know some companies do not automatically go to the latest upgrade and others do when they have the time but they/we have this pesky banner popping up at all times. I know it is only for admins so techs aren't…
It would be extremely helpful if we could use the Email Templaet and Canned Response <tags> such as <client>, <first_name>, etc. Especially combined with Action Rules and Tasks. They already work in the Notes section, it would be nice to get them to work in every field. Ex. Subject: Please deploy a PC for <first_name>…
Hi, Nowadays, the WHD application only let me affect the resolution time of the time assigning the time zone on the tech. But the idea is that the due time can be altered depending on the time zone and also the request type and severity of the ticket. Sometimes we have clients in different countries, o even a specific…
Adding the BIOS TAG to the Assets Discovery Connections - SCCM - Attribute Mapping as an option to map the BIOS Tag to an attribute, either predefined or Custom Attribute, would be extremely beneficial for those that utilize this tag as part of the Asset Inventory and Asset Management for the organization, for…
It would be very useful to add a <tag> that would allow for the latest client and/or tech note to be displayed. We have a number of Action Rules which would benefit from this feature.
Hoping to make keeping up with WHD releases and security announcements more efficient. It is a frustrating disconnect for system administrators to have to work with THWACK Forums notifications for Release announcements. And given that ... "SolarWinds recommends that you upgrade the applicable products you currently own and…
While using an action rule it is possible to send an email. In the send email form, several variables exist that can be used in the subject line and body of the email. Please add the ability to use these variables in the recipient field, too. We have a need to send an email to the assigned technician, but multiple possible…
Please add the ability to select multiple files to either attach to or delate from a ticket at once.
Requesting added support to use a Windows account to access the WHD database on MS SQL Server. This would help with removing mixed mode authentication for MS SQL Server for organizations with STIG requirements.
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