Can the Default Numbering Scheme be Changed in SWSD?

Greetings!

A question from our internal team was raised as to whether or not it is possible to change the number scheme for incident tickets, service tickets, change requests, etc. so that they are easily identifiable?

A prefix like INC- or SVC- would be ideal, but if alphanumeric is not possible, then even a numeric code (1- or 2-, for example) would workable as well.

Is that currently possible in SWSD, and if so, can someone point out where that would be configured?

Thank you!

Find more posts tagged with

swsd

numbering

variable

Accepted answers

joeybrown

Hi @trstinson, this is currently not possible in SWSD. These types of request are great for adding to the Feature Request section of THWACK. That being said, we have a column called Incident/Service Request that you can use to easily identify what each item is. There is also a little book next to the title of the request to show that it is a request. We are also looking at ways to make it easier to identify which is which outside of the column and little book.

Let me know if adding the column to your incident index view helps resolve your team's issue.

Thanks,

Joey Brown

Senior Product Manager

trstinson

Thank you, Joey, for your prompt response. We will stick within the parameters of what the SWSD platform can do currently, and the suggestion of the Incident/Service column is a good step in the right direction for us!