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Greetings! A question from our internal team was raised as to whether or not it is possible to change the number scheme for incident tickets, service tickets, change requests, etc. so that they are easily identifiable? A prefix like INC- or SVC- would be ideal, but if alphanumeric is not possible, then even a numeric code…
Is it possible that I can create a hidden custom field which would auto-number the tickets? I have a request type that tracks roadside assistance requests. One field is for the type of incident that occurred. It is a multiple choice field since some things are not mutually exclusive. As an example, the choices are: *…
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