Checklist Templates

KBizzle

Im wanting to create a ticket for techs to use when we have a tech or system refresh. basically when the tech replaces the system, there are some parent checklist items like "Standard Configuration" and sub items that need to be checked of saying these items have been done so far. example in the thread.....

leos

I think you could create a Request Type called "System Refresh", create custom fields for each of your tasks tied to that request type and make mandatory the ones you need answers.