The most recent content from our members.
Im wanting to create a ticket for techs to use when we have a tech or system refresh. basically when the tech replaces the system, there are some parent checklist items like "Standard Configuration" and sub items that need to be checked of saying these items have been done so far. example in the thread.....
Would like to be able to validate custom fields in WHD. Example Field for email address would only allow an email address format same for Web Address field. stovallgBryanBecker
We've been struggling with, what seems to be, a bug in how custom field behavior is working. Mainly, when we select an option in a non-required multiple-choice custom field and save it, we are then forced to have a value select for the custom field. When we try to deselect the value and click save, the previously selected…
Hi Folks, Would like to see if we are able to add parameters extract from tickets custom fields to email subject and ticket info. I have tried to change <var1> in CustomLabels.properties but seems unable to do so. Thank you in advance for the support. Thanks and regards, Calvin
Is there a way to move the location of the Custom Fields location (eg; move above the Ticket Notes, instead of below them)?
I would like a way to move the location of the different different sections("Modules" - eg; "Notes", "History", etc.), focused especially on "Custom Fields" (eg; move above the Ticket Notes, instead of below them)? I could see this being done with some variables being used in the webpage to reference which module to show…
Is there a way to set conditions on custom fields to only show if field "XYZ" is selected, If that field is not selected, then hide?
Recently, there has been some discussion about the need to create child tickets on demand in Web Help Desk. This request has been possible in Web Help Desk since Action Rules and Tasks were introduced as a feature way back in version 9 or 10. With the Link to Parent option in version 12; we have even more flexibility. To…
It looks like you're new here. Sign in or register to get started.