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Best practice and guidance for first time configuration of custom properties for network devices in HCO I have new SolarWinds HCO product purchase and need to assist and / or use case for preparing proper multiple custom properties at first place to have right monitoring in place. Reference list or recommended / suggested…
Im wanting to create a ticket for techs to use when we have a tech or system refresh. basically when the tech replaces the system, there are some parent checklist items like "Standard Configuration" and sub items that need to be checked of saying these items have been done so far. example in the thread.....
Would it be possible to add a Tech Permission to be able to edit checklists? Or, allow Administrators to create checklists that can't be altered?
Currently when a checklist is shared it gets shared with all techs. There should be a way to share with a limited number of techs say possibly by tech group. Example maybe you have a checklist for decommissioning a network switch only your two network techs should be able to use that checklist vs all 30 techs in your…
How it works now If you use the custom Resolved status to auto-close tickets after X amount of days, it will close the ticket even if you have unmet required checklist items. In this way you can close a ticket without ever completing all the "Required" items. Proposed changes Write code that does not allow use of custom…
Hello, I hope someone can help. I have a small minor issue with the new checklists feature. It looks great and I really want to use it, however some of our "checklists" are longer than 10 items. In the past we have just used custom fields for our checklists, which did the job, but would really like to use the new…
A few feature requests: * Make the checklist tab visible in the creation of a Ticket Task. * Increase the length of the check list * Increase the number of characters allowed * Allow for info buttons for each item * Remove the ability to edit or delete the checklist from the ticket
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