Our service desk will often assign tasks out to Systems support to complete items that they know need completing but don't have permissions or expertise to complete. This method helps keep the incident ownership with the service desk. Unfortunately, SWSD does not notify the task assignee that they have been assigned a task and so there is little accountability for escalation points to respond in a timely fashion. A notification is posted to the notification area within SWSD, but if you do not LIVE inside SWSD, that section is rarely paid attention to.
I've looked over the notification options on my account level, and also searched the forum and have not found this use case mentioned. Is there a way to have an email sent to the task assignee when a task is assigned to them?
