I am trying to upload an attachment to a Ticket in Web Help Desk as per the REST API documentation.
I am receiving a 405 Method Not Allowed from the API.
Per the documentation these are the following steps:
1. Getting the Session Key
$ curl -v -X GET "204.155.137.11:8081/.../Session"
* Trying 204.155.137.11...
* Connected to 204.155.137.11 (204.155.137.11) port 8081 (#0)
> GET /helpdesk/WebObjects/Helpdesk.woa/ra/Session?username=admin&password=*** HTTP/1.1
> User-Agent: curl/7.40.0
> Host: 204.155.137.11:8081
> Accept: */*
>
< HTTP/1.1 200 OK
< Server: Apache-Coyote/1.1
< Set-Cookie: JSESSIONID=68B6DC640E82531E782A136831A89560; Path=/helpdesk/; HttpOnly
< cache-control: private
< cache-control: no-cache
< cache-control: no-store
< cache-control: must-revalidate
< cache-control: max-age=0
< date: Wed, 04-Mar-2015 17:19:27 GMT
< expires: Wed, 04-Mar-2015 17:19:27 GMT
< pragma: no-cache
< x-webobjects-loadaverage: 3
< x-webobjects-servlet: YES
< Content-Type: application/json;charset=UTF-8
< Content-Length: 91
<
{"type":"Session","sessionKey":"QOpgHSN7BQtPM585N7EcO0","currentTechId":1,"instanceId":-1}
* Connection #0 to host 204.155.137.11 left intact
2. Creating att.raw with the following contents
$ cat att.raw (0)
POST /helpdesk/attachment/upload?type=jobTicket&entityId=75&returnFields=id,uploadDate HTTP/1.1
Host: 204.155.137.11:8081
Cookie: JSESSIONID=68B6DC640E82531E782A136831A89560; wosid=QOpgHSN7BQtPM585N7EcO0
Content-Type: multipart/form-data; boundary====1400591996857===
Cache-Control: no-cache
Pragma: no-cache
User-Agent: Java/1.7.0_55
Accept: text/html, image/gif, image/jpeg, *; q=.2, */*; q=.2
Connection: keep-alive
Content-Length: 786
--===1400591996857===
Content-Disposition: form-data; name="fileUpload"; filename="my.ini"
Content-Type: null
Content-Transfer-Encoding: binary
# MySQL Server Instance Configuration File
# ----------------------------------------------------------------------
... the rest of the file...
--===1400591996857===--
3. Send POST request to API
$ curl -v -X POST -d @att.raw "204.155.137.11:8081/.../upload"
* Trying 204.155.137.11...
* Connected to 204.155.137.11 (204.155.137.11) port 8081 (#0)
> POST /helpdesk/WebObjects/Helpdesk.woa/ra//helpdesk/attachment/upload?type=jobTicket&entityId=75&returnFields=id,uploadDate HTTP/1.1
> User-Agent: curl/7.40.0
> Host: 204.155.137.11:8081
> Accept: */*
> Content-Length: 733
> Content-Type: application/x-www-form-urlencoded
>
* upload completely sent off: 733 out of 733 bytes
< HTTP/1.1 405 Method Not Allowed
< Server: Apache-Coyote/1.1
< x-webobjects-loadaverage: 3
< x-webobjects-servlet: YES
< Content-Length: 0
< Date: Wed, 04 Mar 2015 18:49:48 GMT
<
* Connection #0 to host 204.155.137.11 left intact
I have tried the same from a Java application with the same results.
The above server is running 12.2.0 - Build #12.2.0.9011
I have tried the same thing on another server running 12.2.0 - Build #12.2.0.9030-393358
with the same results as well
.
