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We are working with the WHD API to integrate with some other processes via a web-based form. Calling the api leads to CORS errors. I have found a way around this by changing the web.xml file here.... Program Files\WebHelpDesk\bin\webapps\helpdesk\WEB-INF ...and adding this (testing): <filter>…
Hey Web Help Desk dev team, any chance the REST API will be expanded to: 1. Query inactive clients via the API? 2. Activate inactive clients via the API? This would allow us to restrict tech accounts from having full access to editing Clients while still allowing techs to clear verified client accounts that have been…
Hello, We are building a small integration to attach a couple of files to the newly created ticket. So this is a link to a test ticket in our environmenthttps://sc.snetcom.net/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/view?ticket=156482 Basically, we are interested in getting attachments and adding new ones. This…
Hi All, Using API for helpdesk to create tickets can we send client a notification email when a ticket is created? I tried setting sendEmail key along with ticket data as mentioned in API guide (Web Help Desk REST API Guide) but that didn't work for me. Thanks
The WebHelpDesk admin interface supports custom fields for 'clients', but these don't seem to be accessible or modifiable via the API. I'd like to be able to set and query the values of 'client' custom fields via the API, when creating or listing clients. It is possible to initialise/update/query custom fields for tickets…
I wanted to just share a method that can be used to view certain ticket information as a resource, within the Orion Console. In the use case below, I am just retrieving all open tickets for a particular tech, but this can be easily modified for other required cases * Obtain the Enhanced-HTML CMDLETs and place in the…
I am trying to upload an attachment to a Ticket in Web Help Desk as per the REST API documentation. I am receiving a 405 Method Not Allowed from the API. Per the documentation these are the following steps: 1. Getting the Session Key $ curl -v -X GET "204.155.137.11:8081/.../Session" * Trying 204.155.137.11... * Connected…
I'm trying to follow the documentation Web Help Desk REST API Guide to authenticate with a sessionKey using PowerShell. I've tried the same steps in PowerShell, CURL, and the Postman API test bench - all return the same failure. I'm able to successfully acquire the sessionKey by issuing a request like this:…
Hi there, I am in the process of integrating our reporting system with our WebHelpDesk ticketing system. I am able to get a list of tickets, and extract ticket information, however, I need to be able to create a query/qualifier to get a list of tickets for a company. So far the API Documentation has not provided any…
HI Every One, I am installed SolrWinds (WHD) Web Help Desk. application & data base is in different server. Date base : ms sql express 2008 Each server having 12 GB RAM & 3 processor. WEB CONSOLE IS TOO SLOW ONLY AT THE TIME OF TICKET CREATION. kindly let me know the solution for this issue Thanks & regards Thangaraj
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