WHD - It is possible get a Ticket Report by Client on Web Help Desk?

I'm having a little fun with WHD, but, when I try to get a Ticket Report by Client, but I have not made it yet . Does anyone knows if this it is possible?

I will appreciate any information about it

Thanks in advance.

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Accepted answers

mcgeg

There is no category for Client so I am guessing the answer to your question is no.

I would say this is something that needs added. As well as a ticket report for Techs also!

All comments

mcgeg

There is no category for Client so I am guessing the answer to your question is no.

I would say this is something that needs added. As well as a ticket report for Techs also!

tavo.villanueva

Thanks mcgeg for your answer, and Do you Know how can I add a New Category like Client?

Sorry, but I'm still Newbie with WHD

Thanks in advance for your help.

mcgeg

You cant unfortunately - its hard coded.

You could use SQL reporting if you are using a SQL server but SolarWinds wont support that...

tavo.villanueva

Thanks, I appreciate your help.

typhoon87

If you would like this feature please consider up voting this existing feature request https://thwack.solarwinds.com/ideas/2590.

Also in the 12.2 Beta they added asset reporting and a new reporting engine so this seems like it could be in a future release.

peter.kruty

As mentioned by typhoon87, please make sure to vote on https://thwack.solarwinds.com/ideas/2590.

Good news is that we made reporting on Clients possible on new Asset Reporting and we want to make it available in ticket reporting too.

Screen Shot 2014-12-09 at 12.09.39.png

billypilgrim

Thinking further on this, it would be handy if there was a print view or an export link on the Ticket History tab in the Clients section, since I am assuming some sort of query or filter has already run in the background to collate all the ticket info together for the client...?

Thanks