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Is there a way to check how many tickets were of a particular status on a particular day in the past? For example, what if I want to see how many tickets were in Open or Pending Status on July 1, 2018? When I run a report, it shows the tickets' CURRENT status, not the status it was at that given point in time. So I want to…
I am trying to set up a report that will show the number of tickets a technician has open that have not been updated in 10 days. I am able to create this under search but i would like to send it to the team managers on a weekly basis. Is this possible? Thanks Case reference 789499 - Reports
It seems like if I write my report wrong and run it, that it takes the entire system down. As well as when it's generating the report, it's causing other users slowness. While I know I can move other things into another thread by having another sever, like for email sending, but can I create another to help scale that is…
I'm having a little fun with WHD, but, when I try to get a Ticket Report by Client, but I have not made it yet . Does anyone knows if this it is possible? I will appreciate any information about it Thanks in advance.
I have a report that selects a custom field as the bar category (all I really want is the table though). The report tracks/tabulates weekly time spent across the values/projects for this custom field. Work time is tracked within the notes in the individual tickets. When a bar stack category or a repetition category is…
Hi there, We are just starting out using WHD and want to create a report that gives us a sort of time sheet, row of date worked on, column of company and then repeating for each tech, but we are encountering two problems. The first is that no times are actually displaying however if you switch it to day of the week worked…
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