Reporting on Clients

score 94
Voted on 96 times. You have not voted. Implemented

When creating Ticket Reports, I would like to have the ability to report on clients, not just creators.

 

If a user calls into the HelpDesk and a Tech opens a ticket for them, the tech is now the creator, not the user. When creating reports, I would like to see client data.

7-25-2013 10-37-30 AM.jpg

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