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One-click escalation button

davidbrown_SWI

Request for an escalation button, allowing requesters to escalate an open ticket if necessary, without having to establish an automation rule.

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escalation

Status: Active

Comments

deric.hensel

This might be a useful feature, but it is one I would want to limit who is allowed to escalate with role permissions, because far too often, we see people requesting escalation on tickets that do not need it at all (just users being impatient).