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In the Criteria for an Action Rule there is no Condition for the current Alert Level. Now when an alert is met emails can be sent from WHD. These emails show up in the ticket history as System created. It would be nice if a ticket reached a certain level that an automated escalation process could take place. An example:…
I have had reports from various users that during escalation of a ticket an error is being sent. I haven't been able to reproduce it but I do have a screenshot of the error. I have been unable to identify what the error is so any help would be appreciated.
Currently, alerts can be triggered based on high, medium, low, and info levels, but there is no way to escalate to another contact person or group if the condition remains unresolved for some amount of time. The workaround is to duplicate the alert with a longer execution interval, which leads to bloating the alert list…
In a previous post I outlined the escalation process that your network monitoring system should be able to provide as part of efficient triage of multiple simultaneous events. With the right automated communications workflow, a small team of three could easily begin work on three different events within minutes. Actually…
We have to have several levels of alert escalation: for Tier 1 nodes and app monitors, emails every 15 minutes until fixed, Tier 2 - every hour, Tier 3 - once a day, ideally in the morning (haven't figured out the "morning" part yet). Then maybe we'll have Tier 4 with one-time alerts only, and Tier 5+ - no emails. Because…
I've been tasked to find a 3rd party application to be able to send my alerts from Orion and a few other systems to that can intelligently take these alerts, filter/apply rules to these alerts and then perform email alerting with acknowledgment. If the alert isn't acknowledged in a specific time, then email their back…
I setup an alert to send me an email every 15 minutes when Nodes goes down. How to I modify this alert so that it will only send an alert every 15 minutes for the first hour, then after that I want it to just send an email alert every hour while the node is still down. Then obviously, it will send an alert when the node…
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