It would be nice if there was a license at a slightly cheaper price between service task user and service agent user that allows someone to still have the agent view and be able to view tickets, have tickets assigned to them, but not have all the access that a service agent user has.
I tried moving a few people to service task user that were on service agent user because they didnt need all of the features that they had, but could not function the same when it came to the few things they needed agent license for.
