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Currently, when you setup an approval within a service catalog process or similar, you can assign the approval to an individual or a group of a individuals. When I set the approval to be made by a group of individuals, the notification goes out to all of these users and any one of them can approve/deny the approval task.…
Hi, Search through the forum, it seems creating "Service Task Users" is the best option for simple report delivery (email address). However, I can't find documentation on how to create a "Service Task Users" Thanks, Jason
The Service Agent Users have permission access to the Platform and can see the Notification and number of pending actions on the top-right corner. However, Service Task Users can access to the Portal Home page only, so no Notification for them knowing pending actions at them! Requester as well. Them need the notification…
Since Service Task Users only have access to the Portal View of the app, they will only be able to see tasks that are assigned to them respectively. For example, if HR submits a new hire request and then browses the "My Tickets" section, I'd like them to also be able to see the tasks there.
We have a number of business users set up as Service Task Users, to enable them to approve changes. They are not appropriate to set up as Service Agents, as they do not need the full functionality of SWSD (and frankly it would be prohibitively expensive for them all to have a full licence). However, the quality of the the…
Service Task Users are currently unable to add any additional columns in their "My Tasks" view. This means they can't add the "Source Title" column and therefore have identically named tasks created from Service Requests and they can't differentiate between them without opening each Incident up.
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