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Hell SW Team We have been using the Queue function for a couple of months now ad the issue we are facing is that . Let's say X had 10 tickets and Y has only 2. In theory, it should assign the new ticket to one who has fewer tickets but round robin is adding tickets based on queue and it is not considering the pending…
Is this "expected normal" operation of IPAM or if we start getting subnets in queue is it indicative of polling getting a bit behind or something? We have a consistent list of "number of" subnets in queue (about 70), though the subnets themselves are getting scanned eventually (meaning: the subnets in queue aren't always…
Description DPA stopped using the sp_OA procedures to collect O/S level metrics and started using DMVs. However, the metric O/S CPU Queue Length was not available within a DMV so it was excluded. This document explains how to add it back as a custom metric for SQL Server. Note that this code use the sp_OA procedures which…
Description This alert will count the rows in any queue tables and alert you when they are high. If they are high, this could indicate tasks are not getting processed in a timely fashion or processed at all. Alert Definition To create the alert, click on Alerts > Manage Alerts tab and create a Custom Alert of type Custom…
My team is constantly called on the phone after a user submits a ticket asking what the status of their ticket is. If the user doesn't contact us directly, there are times that they don't even bother and just ask their manager to escalate their ticket. This is sometimes done in a matter of minutes, so has nothing to do…
I'd like to have all the clients be able to view my current ticket queue. I'm the sole tech and would like all clients to be able to see the current ticket load so they can see what I'm working on. How would I enable that? It looks like I could just make everyone a client admin, but I'm not sure if that's really the best…
My apologies if this feature exists, but if it does I do not know how to do it and I have not found a context menu option where I would intuitively expect to find one. We run several different activities, most on schedule, and some activities we run in ad hoc fashion whether reguarly scheduled or ad-hoc-only. Some…
SAM: 5.2.0 with Hotfix 1 Exchange: 2010 with Update Rollup 4-v2 for Exchange Server 2010 Service Pack 2 (KB2756485) NPM: 10.3.1 The below script used to work when running remotely with SAM against Exchange 2007 but with 2010 it throws an error "Get-Queue : Value cannot be null. Parameter name: serverSettings At line:7…
Has anyone monitored their mail queue on a linux machine with Orion? If someone has done this before I think it would be handy for the community. I have searched the forums and found nothing. Thanks!
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